The Client
A contract biopharma development and manufacturing company that manages drugs at any phase of development and provides services to create, enhance, and produce final products to go to market for customers.
The Challenge
A critical differentiator for the client is its mass spectrometry team. This team analyzes monoclonal antibodies and then provides high-level characterizations for protein drug formulation, processing development, and manufacturing. Their progression in host cell analysis helps ensure that the quality and efficiency of the produced materials are at the highest level to comply with the requirements of their customers.
With the client’s progression they began to secure more projects and with that, the critical roles on the mass spectrometry team became more inundated, jeopardizing their competitive edge and risking delays in deliverables.
Facing an urgent need to expand, the client was struggling to source and identify the expertise needed. When working with recruitment vendors, they were experiencing unresponsiveness or high volumes of low-quality candidates. Creating heightened stress for team leaders and complicating efforts to address the mass spectrometry team’s staffing needs.
Key Obstacles:
- Identifying the necessary technical resources for high-demand positions within niche skill sets.
- High volume of low-quality candidates from vendors.
- Lack of engagement from vendors and candidates during each stage of the recruitment process.
The Solution
To address the client’s challenges, the Piper Health and Sciences team implemented the Piper Engagement Process, our strategic approach to delivering measurable results. This process enhanced transparency, built confidence, and set clear expectations for the recruitment plan, effectively mitigating the client’s difficulties.
Course of Action
- Leverage the Piper network of technical resources to identify highly qualified candidates with the niche expertise tailored to the specific requirements of each role.
- Collaborate with the client to develop a candidate success profile; defining the necessary expertise for each role as a benchmark to ensure delivery of only highly-qualified candidates.
- Establish a tailored recruitment plan for each department and team, addressing their unique needs and streamlining the hiring process.
The Results
The Piper Engagement Process established a system that aligned our services to the client’s business model. We minimized the strain on their employees and alleviated the looming negative business impacts. This alignment led to increased consistency in contractual delivery and supported the client’s ongoing growth.
How We Improved Quality and Time Saving:
- Placed 33+ resources across various departments, including R&D, Process Development, Quality, and Engineering.
- Achieved 94% contractor retention rate to date.
- Attained a 4:1 interview-to-selection ratio, boosting selection rates by 42%.
- Elevated Piper to the client’s top recruiting vendor category, reducing their exclusive vendors by 90%.
How We Increased Reliability:
- Placed a mass spectrometry scientist, a role that had been unfilled prior to Piper because other vendors had not been able to identify a qualified candidate.
- Supported the client’s team expansion, enhancing performance and enabling the acquisition of additional projects.
- Improved overall employee retention, positively impacting business continuity and exceeding revenue goals.
Looking for turnkey project solutions to support your team's growth?
Connect with us today!
